FAQ

Q?

INSTRUCTIONS AND POSES

A.

This question is a very important and must be confirmed with detailed instruction.

Kruger will personally discuss poses and ideas of display and design with you. Examples of poses and photographs will be exchanged to make sure your request is met.

Q?

WHY SHOULD I USE MARAKALALO TO MOUNT MY ANIMALS RATHER THAN HAVING IT DIPPED/SHIPPED TO A TAXIDERMIST IN MY COUNTRY?

A.

Marakalalo produce excellent taxidermy pieces at a fair price. The introduction page, the page, “about us” and the price lists, may by now have convinced you to leave your trophies at Marakalalo.

There is quite a saving if you compare dip/pack/ship cost together with the cost of taxidermy back home to the cost of taxidermy by Marakalalo  and export of your mounted trophies. On top of that you will receive a top quality taxidermy mount.

Taxidermy quality is just as good if not better than the best in the world.

Another important matter is the complaints by many foreign taxidermists about the quality of the raw prepped hides and the degree of difficulty to work with once they arrive there. In the taxidermy process we immediate treat and process hides/skins for mounting and always have a quality skin to work with.

Q?

PAYMENT

A.

A Safari is a very expensive adventure and therefore Marakalalo will not expect payment in advance. If however it will be convenient for the hunter to over a period of six-eight months  ( the time it takes to prepare the trophies), we will allow that.

Dip/Pack and Shipping payment are, unfortunately, an upfront matter, but only when the trophies are ready for shipping. ( 60 Days)

For the convenience of the foreign hunter, Marakalalo has Corresponding Banks in different countries. I.e. New York in the USA and  Frankfurt Germany, etc. There is no worry that an international money transfer will get lost.

Q?

TURN-AROUND TIME

A.

Raw Prepared Trophies (dip/pack)

  • Dip to Ship: 60-day money- back –guarantee.

[If Marakalo does not deliver your crate with dip/pack trophies in sixty days from collection, you will not get billed for that.]

Dip & Pack is the process prescribed by Veterinary Services to clean and disinfect raw trophies to ensure disease free export of raw trophy items.

Taxidermy mounts and manufacturing

  • Non- custom taxidermy mounts: 6 months if hunted before 30 June, otherwise 8 months.
  • Custom displays and full action mounts: 8 months
  • Shoulder Floor pedestal, Shoulder Wall Pedestals, Half mounts
  • Decor
  • Skull shields, Wood pedestals, Cabinets and Bases. Full line of carpentry manufacturing from African Hardwood. ( See Photo pages)

Q?

TROPHY COLLECTION

A.

Marakalalo ‘s trophy collection service include collection and/or import of trophies from any destination in the world.

In South Africa trophies are collected by sealed truck and trailor.

Marakalolo import trophies from countries as far as Tajikistan, Greenland and off course all African countries like Zimbabwe, Tanzania, Namibia, Botswana, Mozambique, Cameroon, Ethiopia, etc.

A well established network of freight agents and customs brokers ensure a sound  system for the imports to reach Marakalalo’s Quarantine Facility, registered as a “High-Risk Taxidermy Facility”. In other words, Marakalalo can import and quarantine products without these products needed to go through an “Irradiation” process.

Q?

PROBLEMS

A.

The major problem Marakalalo experience with trophies is when a hunter booked a hunt with a Professional Hunter and/or Outfitter/Safari Company that is not reputable.

Lost and badly field prepared trophies is the order of the day if you book at inexperience ill-reputed professional hunters, outfitters, safari companies, booking agents and off-course the taxidermist they refer you to.

Q?

PERMITS

A.

CITES import permits in “country of destination” is the responsibility of the client.

CITES permits are valid for 1 year only

Apply for CITES Import permits at your local conservation body, once received a scanned or faxed copy must be sent to Marakalalo in order to apply for the CITES export permit in South Africa.

Original documents will be needed by the clearing agent in the country of destination.

Q?

MARAKALALO COMMUNICATION

A.

Communication is advised by means of e-mail, telephone, fax or cellphone messaging, using either whatsapp, facebook messenger or viber.

You will always receive response to message within 24 hours.

Marakalalo is 24 hours available, but time difference between countries may delay response 8-10 hours

Q?

ORDER CONFIRMATION

A.

Your order will be confirmed on receipt of:

  • All the trophies
  • Taxidermy instruction
  • All relevant hunting documents

Q?

SHIPPING/EXPORT

A.

Marakalalo is involved in the complete cycle. From the day trophies are collected/delivered to the day it is delivered at the port of entry in the country of destination.

Freight is exported by Air or Ocean, depending on practical and financial factors and by choice of the hunter. If there is an issue, airfreight is the best option, but more expensive.

Airfreight parcels reach the destination port within a week and ocean freight takes  8-12 weeks.

It is perfectly safe to ship either air or ocean freight

Marakalalo has an “associate contract” with a Shipping agent and will be involved in the shipping process until delivery.

The Shipping agent/Freight agent is responsible for export out of South Africa.

The Clearing/Customs broker is responsible for receiving and clearing of the trophies in the destination country.

Sound communication and status updates will keep you informed and give you peace of mind.

Shipping/Export expenses is usually not included in the taxidermy expense. However, the relationship with the freight forwarding company allows that we give you a total inclusive quotation and you pay only one bill.

Q?

HOW DO I GET MY TROPHIES TO SOUTH AFRICA IF I HUNT IN COUNTRIES OTHER THAN SOUTH AFRICA?

A.

Refer back to “ Trophy Collection” and do the following.

Just inform your outfitter in writing that you wish the trophies sent to Marakalalo.

Add  Marakalalo’s full address and contact details and send a copy to us as well. We will provide all the details. Marakalalo is linked to network of shipping and clearing agents across the world and we will arrange everything.